WorkPlaceholder · Case study 02
A clinic network that patients can reach in two taps
The challenge
Booking an appointment meant a phone call during working hours. Patients waited on hold, and front-desk teams spent their day answering the same questions.
Illustrative case study. The structure is final; client, story and images will be replaced with a real project.
The idea
Care begins before the visit.
Approach
- 01
Mapping every patient question to a digital answer
- 02
Designing booking, reminders and results in both languages
- 03
Connecting the app to the clinic’s existing systems
Solution
A bilingual website and a mobile app for booking, reminders and follow-up, designed around the questions patients actually ask.
Outcomes
How success is measured.
Share of bookings made online
To be published once measured and approved by the client.
Calls to the front desk
To be published once measured and approved by the client.
Missed appointments
To be published once measured and approved by the client.
A family trading house, moved from spreadsheets to one system
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